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You may renew your subscription in several ways:
*Our renewal deadline is scheduled for Monday April 28, 2025.*
If you decide not to renew, be sure to let the Shea’s Box Office know so that your seats may become available for other subscribers. Please be aware that if you have not completed the renewal process in time, the Shea’s Box Office will begin automatically releasing seats after April 28th.
For our subscribers managing their annual season subscriptions and for any group sales, we can set up a invoice for tickets in your My Shea’s Account:
You may choose to pay your subscription in full at the time of your commitment, or through any of our offered payment plans.
If you select a payment plan option, the first installment will be processed at renewal and your debit/credit card will be automatically charged according to the schedule of your selected payment plan (make sure to contact the Shea’s Box Office if your card changes or the expiration date is no longer valid).
If you have credit on your account, you may put it towards your subscription.
**Please note the 3-Payment Plan and the 5-Payment Plan have a small service charge added on for each subsequent payment. The 2-Payment Plan does not have any added charges.**
***Shea’s reserves the right to release any unpaid seats if your subscription is not fully paid by end of the agreed upon payment plan.***
Whether you wish to add seats to your plan or to update any account information on file, please contact the Shea’s Box Office so we may best assist you.
Click the links below for your scheduled performances:
All subscribers will have the opportunity to relocate seats through their My Shea’s Account based on seniority starting in mid-summer. No action other than renewal is necessary at this time. You must renew your current season subscription to be considered for relocation. For more information and your convenience, we have put together a step-by-step guide to how the seat relocation process works.
Please note: Relocations are done in blocks of seats. All seats in a given block must be moved if relocating. Seats cannot be added or dropped in this process. Situations that require special help, such as the relocation of a subset of seats or handicap-accessible seating, may be done through the Shea’s Box Office.
Subscribers to the Broadway Series are recommended to purchase parking ahead of time through ParkWhiz.
As a reminder, street parking is currently free after 5pm Monday – Friday and all day on Saturdays and Sundays. Street Parking is also free on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.
We are anticipating that the individual season tickets will appear in your My Shea’s Account sometime on or after August 1st, approximately 2 – 4 weeks before your first scheduled performance.
Once the tickets are released into your account for the individual performances, you will be able to exchange your tickets for different show-dates/times or seating, and to transfer your tickets to your friends and family if they are attending the show instead.
For more information and your convenience, we’ve put together a page on Mobile Ticketing with many guides on how to manage your mobile tickets for all devices (desktop, iOS, android, mobile).
Once we have approved sale dates from each Special Engagement’s production company, we’ll be able to put together a new Subscriber Appreciation sheet to send out to all of our subscribers so that you may have the first chance to get tickets before the public on-sale occurs.
Should you choose to no longer be a subscriber to our Broadway Season, you can let us know by filling out this non-renewal form, or by contacting the Shea’s Box Office directly:
As a reminder, any subscriptions not renewed by April 28th automatically be released to offer as seat relocation options to our current subscriber base.
My Shea’s Account is our account manager where our patrons can view and organize their tickets for upcoming events at Shea’s Performing Arts Center. The website is hosted by Ticketmaster and managed by Shea’s.
My Shea’s App is our newest offering for audiences: it is a free app available for download in both the Apple and Google Play Stores. With My Shea’s App, you can log into your My Shea’s Account to purchase, manage, and view your tickets, get up-to-the-minute information on performance dates and times, special promotions, and answers to frequently asked questions.
Click the applicable link for any of our how-to guides, optimized for your device:
All of our patrons, whenever you buy a ticket through Shea’s, are asked to provide an email address. Aside from being a way to identify and contact you in case of a show cancellation or other emergencies, this will also allow you to personally manage your tickets online through your My Shea’s Account – whether you are exchanging for another performance, transferring your ticket to a friend, or just want to quickly look up your seat number, your tickets are always at your fingertips!
If you are not certain there is an email address on your account, or think there might be an outdated email address on file, please contact the Shea’s Box Office for assistance.
We are anticipating that the individual season tickets will appear in your My Shea’s Account sometime on or after August 1st, approximately 2 – 4 weeks before your first scheduled performance.
Once the tickets are released into your account for the individual performances, you will be able to exchange your tickets for different show-dates/times or seating, and to transfer your tickets to your friends and family if they are attending the show instead.
For more information and your convenience, we’ve put together a page on Mobile Ticketing with many guides on how to manage your mobile tickets for all devices (desktop, iOS, android, mobile).
Now through your My Shea’s Account, you can log in and purchase tickets for shows at any of our theaters!
A ticket holder may choose to transfer their tickets to another patron and can send them either by email or via text. For those ticket recipients, we have put together a guide on how to claim tickets.
Now through your My Shea’s Account, you can log in and have your tickets ready to be scanned while attending shows at any of our Shea’s theaters!
For our subscribers managing their annual season subscriptions and for any group sales, we can set up a invoice for tickets in your My Shea’s Account:
Now through your My Shea’s Account, you can log in and transfer your tickets to a friend to use to see shows at any of our theaters!
We also have a guide for all ticket recipients on how to claim tickets.
Please Note: transferred tickets cannot be exchanged or refunded by the Shea’s Box Office once transferred. Please contact the Shea’s Box Office for assistance with ticket transfers that may require future exchanges.
No, because our tickets use Safetix as an additional security measure, a mobile ticket must be provided, either by logging into your MY SHEA’S Account via our mobile website, using MY SHEA’S App to pull up your tickets, or downloading the tickets to your smartphone’s wallet to gain entry. See the attached guides below for assistance in accessing your mobile tickets:
As of September 2022, we are now utilizing SafeTix secure ticketing in our theatres. The goal of SafeTix secure ticketing is to reduce the risk of ticket fraud. SafeTix are powered by a new and unique barcode that automatically refreshes every few seconds so it cannot be stolen or copied.
This rotating barcode will also appear on tickets stored in mobile wallets. SafeTix are NFC (near-field communication) compatible. If you have this feature enabled, your ticket may be read by tapping your mobile device to our scanners, similar to a credit card reader. The vast majority of tickets presented will have the rotating barcode.
Please refer to Ticketmaster’s SafeTix Guide for more information.
Print-at-home ticketing is no longer offered through your My Shea’s Account. If you do not have access to a smartphone, please contact the Shea’s Box Office so we may provide you with paper tickets as necessary.
Assisted Listening Devices (both t-coil induction loops & headphones are offered) are available to our patrons at our Coat Check Station by the Main Street entrance at Shea’s Buffalo Theatre, free of charge (please note that availability may be limited).
ASL-interpreted performances are Sunday evening shows for the Five Star Bank Broadway Season. Please contact our Box Office at least one week in advance of the show date to arrange seating. Additional ASL-interpreted performances can also be arranged.
Assisted Listening Devices (both t-coil induction loops & headphones are offered) are available to our patrons at our Coat Check Station in the lobby of Shea’s 710 Theatre, free of charge (please note that availability may be limited).
American Sign Language interpreted performances can be arranged through the Shea’s Box Office for our productions – please contact us as soon as possible to allow for ticket availability and scheduling.
Booster Seats are available to our patrons at our Coat Check Station by the Main Street entrance at Shea’s Buffalo Theatre, free of charge (please note that availability may be limited).
The Shea’s Box Office is located at 650 Main Street, Buffalo NY 14202 (next door to the Shea’s Buffalo Theatre). Our Box Office serves as a main hub for all of Shea’s Performing Art Center’s venues, managing tickets to Shea’s Buffalo Theatre, Shea’s 710 Theatre, and Shea’s Smith Theatre.
We are open for walk-ups Monday – Friday, 10:00 AM – 5:00 PM, and on Saturdays from 10:00 AM – 2:00 PM. During the summer, we are closed on Saturdays and will close early on Fridays at 2:00 PM.
On show days, our Box Office will open two hours before the scheduled show-time and will remain open through intermission.
The Shea’s 710 Box Office is also at 710 Main Street, Buffalo NY 14202. This box office is only open for shows at Shea’s 710 Theatre, with doors open two hours before the scheduled show-time and remains open through intermission.
In addition to our Group Tickets, select productions also offer access to our Box Seats at Shea’s Buffalo Theatre! Shea’s exclusive box seats are a unique VIP experience; perfect for entertaining clients, employees family and friends. Each box features eight comfortable Kittinger chairs and includes an arrangement of refreshments for patrons including wine, beer, and hors d’oeuvres.
Coat Check is available at Shea’s Buffalo Theatre by the Main Street entrance for a $1.00 donation (please note that fur coats are not accepted).
Coat Check is available in the Shea’s 710 Theatre lobby for a $1.00 donation (please note that fur coats are not accepted).
Bars and Concessions are open one hour prior to curtain and during intermission. Pop, Water, Coffee/Tea are permitted in the theatre seating area at any time. Alcohol may be taken into the seating area in our souvenir cup. No outside food or beverage will be allowed in the theater. We appreciate your cooperation and understanding.
Please be advised that concessions may contain nuts.
Please turn off all electronic devices that may disrupt the performance.
Photography and video are not permitted during any performance.
Photography in the lobby areas is permitted.
The First Aid Room is located in the Petite Lobby near the Ladies Lounge at the Pearl Street Entrance.
If you need medical assistance, there is an EMT on site for all performances.
AED devices are located in the First Aid Room and Main Street Box Office.
Make your visit an exceptional and unforgettable experience! Groups have more fun at Shea’s Performing Arts Center’s three unique venues with a variety of exclusive opportunities.
In addition to enjoying savings off single ticket prices, groups of ten or more* receive:
Whether you are joined by friends, family, associates, or clients, it’s never too soon to plan your next group event! Experience the best the Buffalo arts scene has to offer, plus exclusive benefits, when you bring a group of ten or more*. For more information or reservations, contact us today.
Shea’s Performing Arts Center’s policies will continue to evolve as conditions change. Shea’s will follow recommendations from the CDC, New York State, and Erie County. We will continue to keep patrons informed of specific protocols for upcoming events. At this time, masking and proof of vaccination are not required for event attendees.
Patrons with questions or concerns about COVID related policies, can call us at (716) 768-8071 or by email at [email protected].
Shea’s uses MERV13a air filters in each of its HVAC units at Shea’s Buffalo Theatre, Shea’s Smith Theatre, and Shea’s 710 Theatre as well as in Shea’s Bistro and Shea’s Rehearsal Halls.
Shea’s Buffalo opened in 1926, built by Chicago architects Cornelius and George Rapp with Tiffany-designed interiors and a Mighty Wurlitzer organ made right here in Tonawanda, NY. Having undergone extensive restoration since the 1990s, Shea’s Buffalo operates today as a presenting theater year-around, and continues to shine as “the crown jewel” of the Buffalo Theatre District.
Please call 716-829-1174 to schedule a private historic tour of Shea’s Buffalo Theatre.
Productions at Shea’s Performing Arts Center are most enjoyed by young people ages 8+.
Children under age 5 are not permitted in the theatre, except for specifically designated family productions, and all children who have had their 1st birthday are required to have a ticket.
Here at Shea’s Performing Arts Center, we are proud to enhance your show-going experience at by using mobile ticketing, providing a contactless and eco-friendly way to enter the theater safely and efficiently, while also reducing risk of lost, stolen, or counterfeit tickets! And now we can offer audiences the My Shea’s App – a free app created by Shea’s and available for download in the Apple and Google Play Stores:
For more information about mobile ticketing, check out our helpful guides to using your My Shea’s App!
Street Parking is free in the city on weekends and after 5:00 PM on weekdays, but availability is limited. As a reminder, street parking is also free on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.
Paid Parking Lots are also available within a couple blocks of the theater. For more information, please visit our Parking page.
Patrons are encouraged to leave non-essential items and large purses and bags at home or safely secured in a vehicle. Please ensure you lock your vehicle and keep valuables, bags, and purses out of view.
If you are taking the NFTA-Metro train downtown, the Fountain Plaza Station is located one block south of the Shea’s Performing Arts Center.
If you are using a Ride-Sharing app, please use 439 Pearl Street as the address for ride-sharing services pick-up and drop-off location point at Shea’s Buffalo Theatre.
In an effort to enhance the safety and security of our guests, the following procedures will be in place:
Patrons are encouraged to leave non-essential items and large purses and bags at home or safely secured in a vehicle. Please ensure you lock your vehicle and keep valuables, bags, and purses out of view.
Become a part of our Seat Plaque Campaign with a donation to Shea’s Performing Arts Center. Your name will be placed on a commemorative brass plate that will adhere to a seat’s arm for the life of the seat in our theatre.
The house opens up to patrons for seating at the discretion of the production, typically around 30 minutes before the posted start time of the performance but it can vary.
Seating Holds are when seating is not allowed during a performance at the request of the production. Patrons may be held either at the back of the house, in the tunnel entrances of the balcony or in the lobby based on the seating hold requested. These typically occur at the start of the show or immediately after intermission but can occur at any time during the performance.
Shea’s Bistro & Bar offers full dinner and lunch service during Shea’s Buffalo Broadway performances Tuesday through Saturday. Enjoy a prix-fixe dinner and show themed cocktail to make your evening complete. New menus are crafted for each performance using seasonal ingredients. Reservations are strongly recommended and can be made by calling (716) 856-3260.
The Drapanas Spotlight Lounge is an exclusive retreat for Guild Members overlooking the Shea’s Grand Lobby. Named after the late Roberta Drapanas, a past Shea’s board member and founder of the Shea’s Spotlight Committee, members enjoy complimentary beverages, refreshments, and coat check 1-hour before each Broadway show plus some additional engagements. During all shows with intermissions, drinks will be waiting upon arrival.
Membership is for 12-months and includes access for four individuals. Become a Guild Member today with a donation of $500 or more and begin enjoying the amenities of the Spotlight Lounge. Contact John Schaller, Director of Development, (716) 829-1170.
Following the Wednesday evening performances of our Five Star Bank Broadway Season, make sure to stay after the show for a talkback with members from the cast and crew!
Enhance your theatre experience at Shea’s with the ultimate welcome message on Shea’s Main Street Marquee during a Broadway Show!
You choose the performance (limit of five per season, per household), indicate what name or names you would like listed, donate your $50, and it will be on rotation starting two (2) hours before and ending one (1) hour after the show! A once-in-a-lifetime photo opportunity that you can share with family and friends, use on social media or turn into a holiday card! The possibilities are endless.
Please use either entrance on Main Street (under the marquee or through the Shea’s Box Office) to enter. For patrons parking on Pearl Street, come through Curtain Up Alley to reach Main Street. Please be mindful that Theatre Place at 622 Main Street (next door to Shea’s Buffalo and accessible from both Main and Pearl Street) may be closed to the public at any given time.
Shea’s Buffalo Theatre’s main level is wheelchair accessible. Please note that as a National Historic Site, Shea’s Buffalo Theatre does not have an elevator or accessible seating in the balcony. Please contact our Box Office for assistance to secure accessible seating for a performance.
Our recent renovations of Shea’s 710 Theatre (formerly the Studio Arena) have ensured that accessibility is a priority. All of Row E contains removable seating for patrons (please contact the Box Office to request accessible seating so we may be prepared to set-up pre-show!).
To enter the Shea’s Smith Theatre, all patrons will be directed to come through the Shea’s Box Office. For patrons parking on Pearl Street, come through Curtain Up Alley to reach Main Street.
Productions in the Shea’s Smith Theatre use flexible seating, which is arranged according to the set and needs of each individual show. As such, all seating is handicap accessible and can be removed by House Management. Please ask an usher should you need assistance.
Contact us with any questions you may have regarding being a Shea’s Subscriber or about any of our upcoming shows here at Shea’s Performing Arts Center, and Patron Services will soon respond to help you however we can!
Please give an up-to-date email and phone number to reply to, and you’ll hear back within 3 business days.
Stay up to date with subscriber information and updates on events by bookmarking this page.
