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Shea’s will follow the safety protocols from the CDC, New York State, and Erie County.
For your convenience and safety, your phone is now your ticket. Download MY SHEA'S App today!
Launching their National Tour at Shea's Buffalo Theatre, TOOTSIE opens October 10th.
If you were a subscriber to our 2019-2020 M&T Bank Broadway Series before it was interrupted, fear not – our Restart Season will resume shortly as listed below. We have rescheduled productions of The Band’s Visit, Anastasia, and Escape to Margaritaville, in addition to our special engagement show of Riverdance, as well as our previously announced seven-show season.
– please note that show-times are now at 7:30 PM for Friday Evening performances
– please note that show-times are now at 1:00 PM for Sunday Matinee performances
– please note that show-times are now at 6:30 PM for Sunday Evening performances
The barcodes on your original tickets may still be used to scan in when you arrive at the theatre OR you can download your new tickets via your My Shea’s Account. If you previously exchanged your tickets to another performance, we will automatically transfer your exchange to the new show-time/date you requested.
If you are unable to attend a performance as now scheduled, please contact the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org to discuss exchanging your ticket.
Log in to your My Shea’s Account and click on Invoices on the Home page or from the menu at the top. This will show payments made and amount due, if any. The individual events that are part of the New Broadway Series will not be visible on your My Shea’s Account until later in the summer.
Shea’s has switched to mobile ticketing, and your new tickets for all performances can be downloaded to your phone via your My Shea’s Account. You can access your tickets, transfer them to friends’ phones, and much more.
If you do not have a smartphone to access your tickets, please reach out to the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org so we may further assist you.
If you have any questions regarding mobile ticketing, we have put together this FAQ to answer and reassure you of all your concerns. We are very excited to move ahead with this new paperless, environmentally-friendly option that will allow us to welcome you back quickly and efficiently.
It is very simple to renew, and you can do so in any of the following ways:
Our renewal deadline for the New Broadway Season is scheduled for Sunday May 9, 2021. Our remarkable seven-show line-up includes Disney’s Frozen, Tootsie, Pretty Woman the Musical, Oklahoma!, My Fair Lady, Harper Lee’s To Kill a Mockingbird, and Ain’t Too Proud – The Life and Times of The Temptations, as well as our special subscriber add-on and return engagement of Hamilton.
If you decide not to renew, please contact the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org so that your seats may become available for other subscribers.
Yes, as a subscriber, all ticket exchange privileges for another performance of the same show are available. Please contact the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org to request a ticket exchange. Tickets will be exchanged as best as we can accommodate with regards to availability at time of the exchange.
MY SHEA’S Account is our account manager where our patrons can view and organize their tickets for upcoming events at Shea’s Performing Arts Center. The website is hosted by Ticketmaster and managed by Shea’s.
MY SHEA’S App is our newest offering for audiences: it is a free app available for download in both the Apple and Google Play Stores. With MY SHEA’S App, you can log into your MY SHEA’S Account to purchase, manage, and view your tickets, get up-to-the-minute information on performance dates and times, special promotions, and answers to frequently asked questions.
Click the applicable link for any of our how-to guides, optimized for your device:
All of our patrons, whenever you buy a ticket through Shea’s, are asked to provide an email address. Aside from being a way to identify and contact you in case of a show cancellation or other emergencies, this will also allow you to personally manage your tickets online – whether you are exchanging for another performance, transferring your ticket to a friend, or just want to quickly look up your seat number, your tickets are always at your fingertips!
If you are not certain there is an email address on your account, or think there might be an outdated email address on file, please contact the Shea’s Box Office for assistance.
Print-at-home ticketing is no longer offered through your MY SHEA’S Account. If you do not have access to a smartphone, please contact the Shea’s Box Office so we may provide you with paper tickets as necessary.
No, a mobile ticket must be provided, either by logging into your MY SHEA’S Account via our mobile website, using MY SHEA’S App to pull up your tickets, or downloading the tickets to your smartphone’s wallet to gain entry. See the attached guides below for assistance in accessing your mobile tickets:
Your MY SHEA’S Account requires an email address as part of your log-in, and will receive automatic email confirmations following any updates in ticket status (purchases, transfers, expiration, etc.). You do not need a smartphone to access your account – however, if you do not have a smartphone so we can scan your mobile ticket, please contact the Shea’s Box Office to receive paper tickets as necessary.
The MY SHEA’S App is intended for smartphone-use. To access “My Tickets”, you will need to log in using your MY SHEA’S Account (your log-in is the email address we have on-file as associated with your tickets). All other app functions (buying tickets, contact us, searching upcoming shows, etc.) are accessible without logging into a MY SHEA’S Account.
Now through your MY SHEA’S Account, you can log in and purchase tickets for shows at any of our theaters!
A ticket holder may choose to transfer their tickets to another patron and can send them either by email or via text. For those ticket recipients, we have put together a guide on how to claim tickets.
Now through your MY SHEA’S Account, you can log in and have your tickets ready to be scanned while attending shows at any of our Shea’s theaters!
Now through your MY SHEA’S Account, you can log in and transfer your tickets to a friend to use to see shows at any of our theaters!
We also have a guide for all ticket recipients on how to claim tickets.
Please Note: transferred tickets cannot be exchanged or refunded by the Shea’s Box Office once transferred. Please contact the Shea’s Box Office for assistance with ticket transfers that may require future exchanges.
Beginning October 28, 2021, all guests at Shea’s Buffalo, Shea’s 710, and Shea’s Smith Theatres must be fully vaccinated for entry for performances. Patrons are considered fully vaccinated at least 14 days after their final dose of a Pfizer, Moderna, or the single dose of the Johnson & Johnson COVID-19 vaccine. Patrons attending the October 10-16 run of Tootsie at Shea’s Buffalo Theatre will be permitted to enter with proof of at least one dose of a COVID-19 vaccination.
Shea’s Performing Arts Center’s policies will continue to evolve as conditions change. Shea’s will follow recommendations from the CDC, New York State, and Erie County. We will continue to keep patrons informed of specific protocols for upcoming events. Patrons with questions or concerns about this, or other COVID related policies, can contact us at 716-768-8071 or by email at covid@sheas.org.
If you were a subscriber to our 2019-2020 M&T Bank Broadway Series before it was interrupted, fear not – our Restart Season will resume shortly as listed below. We have rescheduled productions of The Band’s Visit, Anastasia, and Escape to Margaritaville, in addition to our special engagement show of Riverdance, as well as our previously announced seven-show season.
– please note that show-times are now at 7:30 PM for Friday Evening performances
– please note that show-times are now at 1:00 PM for Sunday Matinee performances
– please note that show-times are now at 6:30 PM for Sunday Evening performances
The barcodes on your original tickets may still be used to scan in when you arrive at the theatre OR you can download your new tickets via your My Shea’s Account. If you previously exchanged your tickets to another performance, we will automatically transfer your exchange to the new show-time/date you requested.
If you are unable to attend a performance as now scheduled, please contact the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org to discuss exchanging your ticket.
If the border does not re-open, we will refund your tickets for the shows you cannot make.
Contact us with any questions you may have regarding being a Shea’s Subscriber or about any of our upcoming shows here at Shea’s Performing Arts Center, and Patron Services will soon respond to help you however we can!
Please give an up-to-date email and phone number to reply to, and you’ll hear back within 3 business days.
Stay up to date with subscriber information and updates on events by bookmarking this page.
Enhance your theatre experience at Shea’s with the ultimate welcome message on Shea’s Main Street Marquee! You choose the performance and it will be on rotation starting 2 hours before and ending 1 hour after the show! A once-in-a-lifetime photo opportunity that you can share with family and friends, use on social media or turn into a holiday card! The possibilities are endless.
Give the gift of Shea’s! You can use our gift cards to purchase tickets to events at Shea’s Buffalo Theatre, Shea’s Smith Theatre, and Shea's 710 Theatre. The gift card can also be used for food and beverage purchases at Shea's Bistro and Bar, and during performances at Shea’s bars and concession counters.
MY SHEA'S App is our newest offering for audiences: it is a free app available for download in both the Apple and Google Play Stores. With the MY SHEA’S App, you can log into your MY SHEA’S Account to purchase, manage, and view your tickets, get up-to-the-minute information on performance dates and times, special promotions, and answers to frequently asked questions.
