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The curtain is getting ready to rise on the Shea's stage again...
For your convenience and safety, we’re moving away from paper tickets. Your phone is now your ticket!
For the first time in forever, Broadway will be back onstage at Shea's Buffalo as we begin the NEW Broadway Season.
If you were a subscriber to our 2019-2020 M&T Bank Broadway Series before it was interrupted, fear not – our Restart Season will resume shortly as listed below. We have rescheduled productions of The Band’s Visit, Anastasia, and Escape to Margaritaville, in addition to our special engagement show of Riverdance, as well as our previously announced seven-show season.
– please note that show-times are now at 7:30 PM for Friday Evening performances
– please note that show-times are now at 1:00 PM for Sunday Matinee performances
– please note that show-times are now at 6:30 PM for Sunday Evening performances
The barcodes on your original tickets may still be used to scan in when you arrive at the theatre OR you can download your new tickets via your My Shea’s Account. If you previously exchanged your tickets to another performance, we will automatically transfer your exchange to the new show-time/date you requested.
If you are unable to attend a performance as now scheduled, please contact the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org to discuss exchanging your ticket.
Log in to your My Shea’s Account and click on Invoices on the Home page or from the menu at the top. This will show payments made and amount due, if any. The individual events that are part of the New Broadway Series will not be visible on your My Shea’s Account until later in the summer.
Shea’s has switched to mobile ticketing, and your new tickets for all performances can be downloaded to your phone via your My Shea’s Account. You can access your tickets, transfer them to friends’ phones, and much more.
If you do not have a smartphone to access your tickets, please reach out to the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org so we may further assist you.
If you have any questions regarding mobile ticketing, we have put together this FAQ to answer and reassure you of all your concerns. We are very excited to move ahead with this new paperless, environmentally-friendly option that will allow us to welcome you back quickly and efficiently.
It is very simple to renew, and you can do so in any of the following ways:
Our renewal deadline for the New Broadway Season is scheduled for Sunday May 9, 2021. Our remarkable seven-show line-up includes Disney’s Frozen, Tootsie, Pretty Woman the Musical, Oklahoma!, My Fair Lady, Harper Lee’s To Kill a Mockingbird, and Ain’t Too Proud – The Life and Times of The Temptations, as well as our special subscriber add-on and return engagement of Hamilton.
If you decide not to renew, please contact the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org so that your seats may become available for other subscribers.
The seat relocation process starts next week! You will have the ability to search available seat locations and relocate your current seats online through your MY SHEA’S ACCOUNT. An email will be sent to the address on file with your season ticket account. The email will include a date and time that is reserved for you to log into your MY SHEA’S ACCOUNT and view available seating locations.
Your relocation date and time is based on your account seniority. If you plan to retain your current seats, no further action is required. Due to our overall season ticket number, seating options will be very limited this season.
For more information and your convenience, we have put together a step-by-step guide to how the seat relocation process works.
Please note: Relocations are done in blocks of seats. All seats in a given block must be moved if relocating. Seats cannot be added or dropped in this process. Situations that require special help, such as the relocation of a subset of seats or handicap accessible seating can be done through the box office.
Yes, as a subscriber, all ticket exchange privileges for another performance of the same show are available. Please contact the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org to request a ticket exchange. Tickets will be exchanged as best as we can accommodate with regards to availability at time of the exchange.
Shea’s Performing Arts Center is pleased to offer payment plan options for our season subscriptions in two-, three-, five-, and six-month installments. All existing and new payment plans will resume Saturday May 15, 2021 and will run through September 2021; they will be automatically processed on or about the 15th of the month. For all new and renewing subscribers, the option to set up a payment plan is included whether you choose to subscribe online or by mailing in your renewal form. If you had previously set up a payment plan last year and need to update the credit card information on file, please contact the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org.
*First payment is always made at sign-up/renewal of season subscription*
Next payment will be:
IMPORTANT NOTE: We have patrons in various stages of payment on these plans. The dates above reflect the maximum number of payments to be made by someone who has signed up, but not made any further installment payments. For example, someone who signed up for a five-payment plan and already made two payments would end on 7/15/21, not 8/15/21.
We will be making an announcement about parking as we get closer to the start of the season.
Unfortunately, due to our high volume of subscribers and limited available seating, we are not able to hold seats for subscribers who choose not to renew. Please contact the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org for any further clarification.
For your convenience and safety, we’re moving away from paper tickets. Your phone is now your ticket! This shift will enhance your experience at Shea’s Buffalo Theatre by providing a contactless and more eco-friendly way to enter the theatre safely and efficiently, while also reducing the risk of lost, stolen, or counterfeit tickets.
All subscriber event tickets will be accessible on your mobile device via your My Shea’s Account or digital wallet if you save them there. When you attend your next show, the tickets displayed on your phone will be scanned for entry into the theatre. Questions? Concerns? We’ve put together a FAQ page specifically for guides, tips and answers to the most frequently asked questions.
Visit am.ticketmaster.com/sheas on your phone and log in using the email address associated with your account.
Email us at patronservices@sheas.org and we will be happy to assist you!
Yes, however, it’s much easier to transfer the individual ticket to each attendee.
You can easily transfer each member their ticket individually since each person entering will need a ticket to get in.
That can usually be solved by turning your screen brightness to the highest setting. If that doesn’t work, the Shea’s Box Office staff will be available to assist you.
At this time, the New Broadway Season shows are not yet available through your My Shea’s Account. These will be released to our subscribers and single ticket buyers later this summer as we get closer to the start of our season.
No, a mobile ticket must be provided either using the mobile website or within your smartphone’s wallet to gain entry.
To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay).
We recommend that you download your tickets to Google Pay or Apple Wallet at least 24 hours before the event.
It’s easy! Once logged in, do the following:
Yes. If they don’t have one already, they will create one in the acceptance process.
Yes, but be sure to choose the correct seat(s). Tickets that have already been scanned in cannot be transferred.
Yes, you can reclaim tickets by cancelling the transfer as long as they haven’t been already accepted by the recipient.
Stop by the Shea’s Box Office at 650 Main Street and they will be able to assist you.
Shea’s Performing Arts Center is encouraged by the recent announcements and we look forward to our reopening on September 10, 2021. Shea’s will follow the safety protocols from the CDC, New York State, and Erie County that are in place at the time of reopening and will inform patrons of those requirements prior to the performances.
We do not envision any changes to the entry/departure process, however this could change based on guidance. We will continue to evaluate any potential changes to the Member’s Lounge, as well as the status of our concession and bars. You will receive information prior to your performances.
In addition to our recently announced transition to mobile ticketing, we are looking to move to digital playbills for the foreseeable future. If playbills are handed out, we will not be collecting for recycling.
As of now, there will be no interactions with the cast, including talkbacks or autograph signings.
We will ask patrons that aren’t feeling well to please stay home. Please contact the Shea’s Box Office at 716-847-0850 to make arrangements regarding your tickets for performances you might miss. We have an EMT on site for every performance – if you are feeling uncomfortable, you can check in at the first aid room by the Pearl Street Entrance. If you feel that you need to leave, please do, and let our Shea’s Box Office know so that we may make appropriate arrangements regarding your ticket.
If you were a subscriber to our 2019-2020 M&T Bank Broadway Series before it was interrupted, fear not – our Restart Season will resume shortly as listed below. We have rescheduled productions of The Band’s Visit, Anastasia, and Escape to Margaritaville, in addition to our special engagement show of Riverdance, as well as our previously announced seven-show season.
– please note that show-times are now at 7:30 PM for Friday Evening performances
– please note that show-times are now at 1:00 PM for Sunday Matinee performances
– please note that show-times are now at 6:30 PM for Sunday Evening performances
The barcodes on your original tickets may still be used to scan in when you arrive at the theatre OR you can download your new tickets via your My Shea’s Account. If you previously exchanged your tickets to another performance, we will automatically transfer your exchange to the new show-time/date you requested.
If you are unable to attend a performance as now scheduled, please contact the Shea’s Box Office by phone at (716) 847-0850 or by email at patronservices@sheas.org to discuss exchanging your ticket.
If the border does not re-open, we will refund your tickets for the shows you cannot make.
Contact us with any questions you may have regarding being a Shea’s Subscriber or about any of our upcoming shows here at Shea’s Performing Arts Center, and Patron Services will soon respond to help you however we can!
Please give an up-to-date email and phone number to reply to, and you’ll hear back within 3 business days.
Stay up to date with subscriber information and updates on events by bookmarking this page.
Enhance your theatre experience at Shea’s with the ultimate welcome message on Shea’s Main Street Marquee! You choose the performance and it will be on rotation starting 2 hours before and ending 1 hour after the show! A once-in-a-lifetime photo opportunity that you can share with family and friends, use on social media or turn into a holiday card! The possibilities are endless.
Shea’s Bistro & Bar offers full dinner and lunch service during all Shea’s Buffalo Broadway performances. Enjoy a prix-fixe dinner and show-themed cocktails to make your evening complete. New menus are crafted for each performance using seasonal ingredients. Reservations are strongly recommended and can be made by clicking on the link below:
Did you know donors of Shea's Performing Arts Center, who donate $500 or more annually, receive yearly access to this exclusive lounge during Broadway performances at Shea's Buffalo Theatre? With complimentary beverages, light refreshments, and coat check - the Spotlight Lounge opens one hour before show-time and is located at the top of the grand staircase.
