See the exciting lineup of great shows coming to Shea's in 2022-2023!
For your convenience and safety, your phone is now your ticket. Download MY SHEA'S App today!
While you're waiting for the season to start, look back at the shows we've seen at Shea's!
You may renew your subscription in several ways:
*Our renewal deadline is scheduled for Friday April 29, 2022.*
If you decide not to renew, be sure to let the Shea’s Box Office know so that your seats may become available for other subscribers. Please be aware that if you have not completed the renewal process in time, the Shea’s Box Office will begin automatically releasing seats after April 29th.
You may choose to pay your subscription in full at the time of your commitment, or through any of our offered payment plans.
If you select a payment plan option, the first installment will be processed at renewal and your debit/credit card will be automatically charged according to the schedule of your selected payment plan (make sure to contact the Shea’s Box Office if your card changes or the expiration date is no longer valid).
If you have credit on your account, you may put it towards your subscription.
**Please note the 3-Payment Plan and the 5-Payment Plan have a small service charge added on for each subsequent payment. The 2-Payment Plan does not have any added charges.**
***All subscriptions must be paid in full before the first show of the season.***
All subscribers will have the opportunity to relocate seats through their My Shea’s Account based on seniority starting in early summer. No action other than renewal is necessary at this time. You must renew your current season subscription to be considered for relocation. For more information and your convenience, we have put together a step-by-step guide to how the seat relocation process works.
Please note: Relocations are done in blocks of seats. All seats in a given block must be moved if relocating. Seats cannot be added or dropped in this process. Situations that require special help, such as the relocation of a subset of seats or handicap accessible seating, can be done through the Shea’s Box Office.
We are anticipating that the season tickets will become available in your My Shea’s Account 2-4 weeks before your first scheduled performance. Even though your tickets will not be available until late in the summer, you can view your subscription by logging into your My Shea’s Account and clicking on Invoices.
Once the tickets are released into your account for the individual performances, you will be able to exchange your tickets for different show-dates/times or seating, and to transfer your tickets to your friends and family if they are attending the show instead.
For more information and your convenience, we’ve put together a page on Mobile Ticketing with many guides on how to manage your mobile tickets for all devices (desktop, iOS, android, mobile).
Not yet, but soon! We are busy processing all the season renewals and new subscription orders, as well as gearing up for the end of our current M&T Bank 2021-2022 Broadway season with shows like To Kill a Mockingbird, Riverdance, Anastasia, and Ain’t Too Proud.
Once we have approved sale dates from each Special Engagement’s production company, we’ll be able to put together a new Subscriber Appreciation sheet to send out to all of our subscribers so that you may have the first chance to get tickets before the public on-sale occurs.
The Special Engagements offered this season include:
Shea’s Performing Arts Center will be announcing a new process for how parking will be managed in the 2022-2023 season. Keep an eye out for more news in May 2022!
Whether you wish to add seats to your plan or to update any account information on file, please contact the Shea’s Box Office so we may best assist you.
We are open Monday – Friday, 10:00 AM – 5:00 PM and on Saturdays from 10:00 AM – 2:00 PM. In addition, the Shea’s Box Office is always open two hours before all shows and stays open through intermission.
Should you choose to no longer be a subscriber to our M&T Bank Broadway Series, you can let us know by filling out this form through our website, or by contacting the Shea’s Box Office directly.
As a reminder, any subscriptions not renewed by Friday April 29th will automatically be released to offer as seat relocations to our current subscriber base.
MY SHEA’S Account is our account manager where our patrons can view and organize their tickets for upcoming events at Shea’s Performing Arts Center. The website is hosted by Ticketmaster and managed by Shea’s.
MY SHEA’S App is our newest offering for audiences: it is a free app available for download in both the Apple and Google Play Stores. With MY SHEA’S App, you can log into your MY SHEA’S Account to purchase, manage, and view your tickets, get up-to-the-minute information on performance dates and times, special promotions, and answers to frequently asked questions.
Click the applicable link for any of our how-to guides, optimized for your device:
All of our patrons, whenever you buy a ticket through Shea’s, are asked to provide an email address. Aside from being a way to identify and contact you in case of a show cancellation or other emergencies, this will also allow you to personally manage your tickets online – whether you are exchanging for another performance, transferring your ticket to a friend, or just want to quickly look up your seat number, your tickets are always at your fingertips!
If you are not certain there is an email address on your account, or think there might be an outdated email address on file, please contact the Shea’s Box Office for assistance.
A ticket holder may choose to transfer their tickets to another patron and can send them either by email or via text. For those ticket recipients, we have put together a guide on how to claim tickets.
Now through your MY SHEA’S Account, you can log in and have your tickets ready to be scanned while attending shows at any of our Shea’s theaters!
Now through your MY SHEA’S Account, you can log in and transfer your tickets to a friend to use to see shows at any of our theaters!
We also have a guide for all ticket recipients on how to claim tickets.
Please Note: transferred tickets cannot be exchanged or refunded by the Shea’s Box Office once transferred. Please contact the Shea’s Box Office for assistance with ticket transfers that may require future exchanges.
No, a mobile ticket must be provided, either by logging into your MY SHEA’S Account via our mobile website, using MY SHEA’S App to pull up your tickets, or downloading the tickets to your smartphone’s wallet to gain entry. See the attached guides below for assistance in accessing your mobile tickets:
Print-at-home ticketing is no longer offered through your MY SHEA’S Account. If you do not have access to a smartphone, please contact the Shea’s Box Office so we may provide you with paper tickets as necessary.
Your MY SHEA’S Account requires an email address as part of your log-in, and will receive automatic email confirmations following any updates in ticket status (purchases, transfers, expiration, etc.). You do not need a smartphone to access your account – however, if you do not have a smartphone so we can scan your mobile ticket, please contact the Shea’s Box Office to receive paper tickets as necessary.
The MY SHEA’S App is intended for smartphone-use. To access “My Tickets”, you will need to log in using your MY SHEA’S Account (your log-in is the email address we have on-file as associated with your tickets). All other app functions (buying tickets, contact us, searching upcoming shows, etc.) are accessible without logging into a MY SHEA’S Account.
Contact us with any questions you may have regarding being a Shea’s Subscriber or about any of our upcoming shows here at Shea’s Performing Arts Center, and Patron Services will soon respond to help you however we can!
Please give an up-to-date email and phone number to reply to, and you’ll hear back within 3 business days.
Stay up to date with subscriber information and updates on events by bookmarking this page.
Enhance your theatre experience at Shea’s with the ultimate welcome message on Shea’s Main Street Marquee! You choose the performance and it will be on rotation starting 2 hours before and ending 1 hour after the show! A once-in-a-lifetime photo opportunity that you can share with family and friends, use on social media or turn into a holiday card! The possibilities are endless.
Give the gift of Shea’s! You can use our gift cards to purchase tickets to events at Shea’s Buffalo Theatre, Shea’s Smith Theatre, and Shea's 710 Theatre. The gift card can also be used for food and beverage purchases at Shea's Bistro and Bar, and during performances at Shea’s bars and concession counters.
MY SHEA'S App is our newest offering for audiences: a free app available for download in both the Apple and Google Play Stores. With the MY SHEA’S App, you can purchase, manage, and view your tickets, get up-to-the-minute information on performance dates and times, and answers to frequently asked questions.