This season, Shea’s Performing Arts Center is going mobile – for your convenience and safety, we’re moving away from paper tickets. Your phone is now your ticket! This shift will enhance your experience at Shea’s Buffalo Theatre by providing a contactless and more eco-friendly way to enter the theatre safely and efficiently, while also reducing the risk of lost, stolen, or counterfeit tickets. We realize this is a big transition from paper ticketing but we are here to help you navigate your MY SHEA’S Account and be ready for when the doors open and the curtain rises again.
If you plan on attending an upcoming event at Shea’s Performing Arts Center and do not have a smartphone, please contact the Shea’s Box Office for assistance regarding your tickets.
MY SHEA’S Account is our account manager where our patrons can view and organize their tickets for upcoming events at Shea’s Performing Arts Center. The website is hosted by Ticketmaster and managed by Shea’s.
MY SHEA’S App is our newest offering for audiences: it is a free app available for download in both the Apple and Google Play Stores. With MY SHEA’S App, you can log into your MY SHEA’S Account to purchase, manage, and view your tickets, get up-to-the-minute information on performance dates and times, special promotions, and answers to frequently asked questions.
All of our patrons, whenever you buy a ticket through Shea’s, are asked to provide an email address. Aside from being a way to identify and contact you in case of a show cancellation or other emergencies, this will also allow you to personally manage your tickets online – whether you are exchanging for another performance, transferring your ticket to a friend, or just want to quickly look up your seat number, your tickets are always at your fingertips!
If you are not certain there is an email address on your account, or think there might be an outdated email address on file, please contact the Shea’s Box Office for assistance.
Click the applicable link for any of our how-to guides, optimized for your device:
Now through your MY SHEA’S Account, you can log in and purchase tickets for shows at any of our theaters!
A ticket holder may choose to transfer their tickets to another patron and can send them either by email or via text. For those ticket recipients, we have put together a guide on how to claim tickets.
Now through your MY SHEA’S Account, you can log in and have your tickets ready to be scanned while attending shows at any of our Shea’s theaters!
Now through your MY SHEA’S Account, you can log in and transfer your tickets to a friend to use to see shows at any of our theaters!
We also have a guide for all ticket recipients on how to claim tickets.
Please Note: transferred tickets cannot be exchanged or refunded by the Shea’s Box Office once transferred. Please contact the Shea’s Box Office for assistance with ticket transfers that may require future exchanges.
Print-at-home ticketing is no longer offered through your MY SHEA’S Account. If you do not have access to a smartphone, please contact the Shea’s Box Office so we may provide you with paper tickets as necessary.
No, a mobile ticket must be provided, either by logging into your MY SHEA’S Account via our mobile website, using MY SHEA’S App to pull up your tickets, or downloading the tickets to your smartphone’s wallet to gain entry. See the attached guides below for assistance in accessing your mobile tickets:
Your MY SHEA’S Account requires an email address as part of your log-in, and will receive automatic email confirmations following any updates in ticket status (purchases, transfers, expiration, etc.). You do not need a smartphone to access your account – however, if you do not have a smartphone so we can scan your mobile ticket, please contact the Shea’s Box Office to receive paper tickets as necessary.
The MY SHEA’S App is intended for smartphone-use. To access “My Tickets”, you will need to log in using your MY SHEA’S Account (your log-in is the email address we have on-file as associated with your tickets). All other app functions (buying tickets, contact us, searching upcoming shows, etc.) are accessible without logging into a MY SHEA’S Account.
Our newest offering for audiences: a free app available for download in both the Apple and Google Play Stores to your smartphone. With MY SHEA’S App, you can log into your MY SHEA’S Account to purchase, manage, and view your tickets, get up-to-the-minute information on performance dates and times, special promotions, and answers to frequently asked questions.
