POSITION DETAILS:
Job Title: Operations Coordinator
Location: Shea’s Performing Arts Center, Buffalo, NY
Department: Operations
Reports To: Operations Manager
Employment Type: Full-Time
Schedule: flexes with desk work and events; includes days, nights and weekends.
Salary: $50K+benefits
Benefit highlights: Health Insurance; 403b contribution; life insurance; paid vacation
Position Summary: The Operations Coordinator will assist the Vice President of Operations and Operations Manager on a daily basis with various communications and projects around the Shea’s Campus. She/he will have the ability to multi-task and take an active role in meeting the needs of the Operations team. She/he will also engage with and assist Show Staff at performances and provide support services for several departments at Shea’s Performing Arts Center – Marketing, Development, Environmental Services, Restoration, Education and primarily Events & Hospitality. She/he will support Shea’s Events & Hospitality Department to prepare for events including, but not limited to, concessions operations at Shea’s Buffalo Theatre, Shea’s Smith Theatre and Shea’s 710 Theatre, Front of House services in Shea’s Bistro and Bar, Donor Lounge and Box Seat set up at public shows and public and private events. She/he will assist the Concessions Manager on Duty for shows and events.
Essential Functions:
CUSTOMER SERVICE
Interact with patrons, donors, vendors and clients of Shea’s at shows and private events. Must maintain a professional, pleasant and welcoming demeanor at all times. Will work with various departments of Shea’s to ensure the highest level of patron and client satisfaction.
OPERATIONS
Administrative Support–Assist the Operations Manager on a daily basis with various communications (phone and electronic), organizational needs and various projects. Keep website content for Volunteers up to date and relevant. Engage with Show Staff, Marketing, Development, Environmental Services, Restoration, Education and Primarily Events & Hospitality. Understand the work of these departments, anticipate needs and help to problem-solve. Evaluate, analyze and recommend opportunities for operational efficiency.
Volunteers–support Operations Manager with day-to-day correspondence with Volunteers; Manage Volunteer Attendance, Volunteer database and website content. Work with Vice President of Operations and Operations Manager to coordinate and facilitate quarterly volunteer trainings and an annual education session.
Performances–meet with the House Manager, Front of House Manager, Audience Services Coordinators, Events & Hospitality Staff, Volunteers, Security and possibly Company/Stage Management. Answer staff/volunteer questions and problem-solve day of logistics. Take an active role in making sure that each venue is ‘Show Ready’ inside and outside before, during and after a performance or event. Lend a hand to any understaffed department during the show that needs support. Assist with any patron issues or emergencies that may arise.
Facilities–Have strong working knowledge of all opening and closing procedures for each venue and areas of Shea’s Performing Arts Center, including all light switches, doors and locks, alarms, fire panels and marquees. Understand what ‘Show Ready’ expectations are for events and performances (what spaces inside and outside venues are supposed to look like, what belongs and does not belong, clean and tidiness, etc).
Other duties as assigned.
Education and Experience:
Associate’s or Bachelor’s Degree, ideally in Communication Arts, Business
Minimum of 2 years of Customer Service Experience or theatre management experience preferred
Knowledge, Skills and Abilities:
Ability to self-direct
Willingness to jump in and lend a hand
Honesty and Integrity
Flexible schedule–able to work days/nights/weekends
House Management
Event Planning
Customer Service minded
Cash Management/Basic accounting skills
Multitasking
Detail-oriented
Creativity
Problem-solving skills
Food & Beverage Knowledge
Computer Skills–Microsoft Word, Excel, Access, Publisher, Power Point, Outlook